Terms & New Accounts
Are you looking to purchase our product for personal use? We would be happy to help you through our retail website.
Interested in carrying Whispering Willow products in your shop? We would love to work with you! We sell directly to wholesale customers through this site, or we also sell wholesale via Faire. International customer? Please visit us via Tundra.
To purchase direct, please review the terms below carefully and then complete our wholesale application form. We will review your details and, if you are a good fit, we will respond with an account invitation that will allow you to log in, view pricing, place orders and track order status.
Important note: To be considered as a Whispering Willow stockist, you must be selling products directly to customers. Although we are happy to consider website only retailers, we do not sell to those who are selling on third-party platforms including Amazon, Etsy, eBay, Facebook Marketplace, etc.
- Minimum Initial Order: $200 (excludes shipping)
- Minimum Reorder: $150 (excludes shipping)
- All Retail partners are required to provide a valid business tax ID
- Samples are available at a small charge which will be credited toward an opening order
- NC Retail partners must provide a sales tax exemption certificate prior to shipment
- Payment is required prior to shipping. Payment for private label orders is due at the time of order placement. Once a relationship has been established, we are happy to discuss net 30 terms.
- All orders ship via UPS Ground. Point of origin for shipping is Lincolnton, NC. As we are handcrafting many of our items at the time of order placement, please allow 5-7 days for shipping of non-custom orders. Custom orders may require additional lead time due to curing & labeling requirements. As we get closer to the holidays, please be aware that UPS and USPS may experience delays in delivery due to volume.
- A restocking fee of 25% applies to all unopened and undamaged returned items. Shipping for returned items is the responsibility of the retail partner.
- We will provide exchanges for undamaged and unopened items returned within 30 days. Credit for exchanged product will be issued once the product has been returned (at expense of retail partner) and inspected by Whispering Willow.
- We do exhibit at retail shows in throughout the US. If we are exhibiting in a town near you we are happy to promote your store. Please let us know a week before the event. To see a list of our upcoming events, click here.